Terms of Sale
These terms of sale govern your purchase of any product or service offered by MKC Candles LLC (also referred to as “MKC Candles”, “us” or “we”) through mkccandles.com (the “site”) or (unless other terms of sale are expressly agreed between the parties in writing) by telephone, facsimile or by e-mail. Please read these terms of sale carefully as they contain very important information about your rights and obligations as well as limitations and exclusions that may apply to you.
By placing an order, you acknowledge that you have read, accepted, and agreed to be bound by these terms of sale, without limitations or qualifications of any sort. These terms of sale are subject to modification without prior written notice at any time in our sole discretion. You should periodically review these terms of sale to ensure that you remain up to date on all such changes.
If you find that you do not like the scent or product you ordered, we do take returns on unused products only. You must contact us within 72 hours of receiving your order (determined by the tracking number provided). Customers are required to cover the shipping cost to return their orders to us. Once we receive your return, we will inspect the product and, upon our approval, your refund of the original order amount will be issued.
Order Fulfillment Timeframe
Our fulfillment timeframe varies based on our current inventory, desired scents and materials, along with potential delays with our vendors. Orders are typically made-to-order. Therefore, it will take at least 7-10 days for your order to arrive to you. In some cases, when products are made and there is a readily available stock, you order will ship within 3-4 days after ordering.
If any product is in backorder, we cannot guarantee the timeframe but will keep you informed on its progress. We will hold the entire order until all products are ready to be shipped together. If you wish to order backordered items with products in stock and do not want to wait, we advise placing two orders and we will process them separately.
Lost or Stolen Shipments
While we are not responsible for lost or stolen packages, we do our best to assist our customers when a package is lost. We always recommend contacting your local post office first as well as leaving a note for your courier explaining what happened. If they are not able to assist you further, please contact us immediately so we can file a claim, etc. If the Post Office, USPS, FedEx deems your package as lost, we will work with you to have a replacement sent out.
Our products are sold on a direct-to-consumer basis only through our website and are not to be offered for resale unless such an agreement has been made in writing between us and a seller.
Terms of Service
This website is operated by MKC Candles LLC. Throughout the site, the terms “we”, “us”, “our”, and “MKC Candles” refer to MKC Candles LLC. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Modifications to the Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products and Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Accuracy of Billing Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer name, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
This Web Site is created, controlled, and maintained by MKC Candles in the Commonwealth of Pennsylvania. Accordingly, the laws of the Commonwealth of Pennsylvania shall in all events govern any disputes relating to this Web Site, including those relating to any transaction conducted hereon, and shall likewise govern the terms, conditions, disclaimers, policies, and notices contained herein, all without giving effect to any conflict of laws principles. MKC Candles makes no representations as to the compliance of the Web Site or its terms and conditions with any applicable law. If you choose to access the Web Site from outside of the United States you do so at your own risk and are responsible for compliance with all applicable laws. You may not use the Web Site in violation of U.S. export laws.
By using this Web Site, including by virtue of purchasing products hereon, you agree to submit to the jurisdiction of the Commonwealth of Pennsylvania and agree that it shall serve as the sole and exclusive venue for any disputes relating to this Web Site. Any claim or cause of action brought by you with respect to matters related to the Web Site, including these terms and conditions, must be brought in a state or federal court located in the Commonwealth of Pennsylvania and must be commenced no later than one year after the claim arises.
If any provision of these terms and conditions is deemed to be void, unlawful, or unenforceable for any reason, all other provisions contained herein shall remain in full force and effect. These terms and conditions constitute the entire agreement between the parties as to matters relating to this Web Site and may only be modified by a writing signed by both parties.
Disclaimer of Warranties
THIS WEB SITE AND THE MATERIALS, CONTENT, AND PRODUCTS PROVIDED HEREIN ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. MKC CANDLES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE WHATSOEVER, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEB SITE OR THE CONTENT, MATERIALS, PRODUCTS, AND SERVICES PROVIDED HEREIN, AND EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT ALLOWED BY LAW ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT OR ANY WARRANTY OR REPRESENTATION THAT THE OPERATIONS AND FUNCTIONS OF THIS SITE SHALL BE UNINTERRUPTED OR ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED.
Where applicable law does not allow the exclusion of implied warranties, the foregoing exclusions may not apply to you.
Without limiting the generality of the foregoing, this Web Site and the Materials contained herein may contain inaccuracies and typographical errors. MKC Candles does not warrant the accuracy or the completeness of the Materials or the reliability of any advice, opinion, statement, or other information displayed or distributed through this Web Site. Any reliance on any of the foregoing shall be at your sole risk.
Disclaimer of Liability
IN NO EVENT SHALL MKC CANDLES, OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, DISTRIBUTORS, AFFILIATES, SUBSIDIARIES, AGENTS OR REPRESENTATIVES, BE IN ANY WAY LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, ARISING FROM OR RELATING TO THE USE OF OR INABILITY TO USE THIS SITE OR THE CONTENT, MATERIALS, AND FUNCTIONS THEREOF, OR OF ANY LINKED WEB SITE, OR OTHERWISE RELATING HERETO, REGARDLESS OF WHETHER THE SAME ARE FORESEEABLE OR IF MKC CANDLES WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.